What is a walk-through?
A walk-through helps users execute application tasks correctly, without training.
Guides a user step-by-step through the process
Tells the user what to do at each step
Allows the user to execute the correct action in the live application
Continues each step through completion or until the user is self-sufficient and opts out
Tells the user what to do at each step
Allows the user to execute the correct action in the live application
Continues each step through completion or until the user is self-sufficient and opts out
Follow Me: the next generation walk-through
Create walk-throughs in minutes
As fast as an SME can perform the process
Zero learning curve for creation
Just click and “go”
Created automatically like all other Opus content
Single source/multiple outputs
Easily adapt to changes in your target application
Update in minutes
Benefits of Follow Me
Faster time to user proficiency
Eliminate ineffective and costly training
Reduced support tickets
40-85% reduction in help desk tickets
Greater user satisfaction
Self-sufficiency is motivating
Dramatically faster creation time
Up to 95% faster that other tools
How is the Opus Follow Me walk-through different?
The Opus Follow Me uses an entirely different walk-through technology that allows any SME to create a walk-through in a fraction of the time – no learning curve, created as fast as the SME can execute the targeted process. Other walk-through tools require advanced technical knowledge of the tool which limits who can be a walk-through creator, reduces how many you can create, and greatly increases maintenance cost.
Give users the right content for the right need
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Opus meets the needs of all users (hover over bubble to see)
New User
Follow Me and Books are perfect for beginners and new hires.
Growing Confidence
Users’ needs range from full guidance to reminder/remedial guidance. Follow Me, Books, Job Aids and Simulations are all needed.
Confident & Proficient
Less is more. Job Aids and Simulations provide easy and fast reminders at specific steps of a process.
Subject Matter Expert
Opus gives SME’s the ability to provide feedback.
SME’s become content creators, using Opus to record the processes in their areas of expertise.
SME’s become content creators, using Opus to record the processes in their areas of expertise.
Productivity
Time
Opus with Follow Me supports all digital adoption needs
Scales to any volume
10, 100, 1,000 walk-throughs
Moment of need is best
Right content at the right time to the right user
Different user skill levels
Skill levels vary, enable guidance to their level of need
Users have different learning styles
Read, watch, tell me, guide me – give them what they prefer
Onboarding to on-going
Prescriptive guidance for beginners to reminder/remedial support for more experienced users
Varied process complexity
Simple tasks to the most complex tasks
Increase user productivity
Reduce business cost
Enable customer success